Effective Date: 01/01/2025
At Elixir Clinic, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book appointments, or communicate with us via phone, text, or email.
Information We Collect
Personal Information
When you interact with us, we may collect the following personal information:
• Name
• Phone number
• Email address
• Billing information (if applicable)
• Health-related information (e.g., medical history, treatment details, etc.)
Usage Data
We may collect information about how you access and use our website, such as IP address, browser type, device information, and browsing patterns. This helps us enhance user experience and improve our services.
How We Use Your Information
We use the information we collect to provide and improve our services, including:
• Scheduling and managing appointments
• Communicating with you about your care
• Sending appointment reminders and follow-up information via text and email
• Processing payments (if applicable)
• Responding to inquiries and providing customer support
• Complying with legal obligations
SMS Messaging & Communication
By providing your phone number, you consent to receive SMS messages from Elixir Clinic related to your care and appointments. You can opt out at any time by replying “STOP” to any SMS.
Please be aware that SMS messages are not encrypted. We recommend not sharing sensitive medical information over text.
How We Protect Your Information
We take the security of your personal information seriously. We use a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access or disclosure. However, no method of data transmission over the internet is 100% secure.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following situations:
• With your consent: When you authorize us to share information
• With healthcare providers: For the purpose of coordinating your care
• For legal reasons: If required by law or to protect our rights or the safety of others
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your browsing experience. Cookies help us understand how you interact with our website, so we can provide better services. You can control cookie settings through your browser preferences.
Your Rights and Choices
You have the following rights regarding your personal data:
• Access: Request access to the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: You can opt out of receiving marketing emails or text messages at any time by following the instructions provided in the communication
To exercise any of these rights, please contact us at support@elixirclinic.org.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the updated policy will be effective as of the date of posting.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
📧 support@elixirclinic.org
📞 480-508-1220
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