Privacy & SMS Communication Policy

Effective Date: 01/01/2025

At Elixir Clinic, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website, schedule appointments, or communicate with us by phone, text, or email.

Information We Collect

Personal Information

We may collect:

  • Name
  • Phone number
  • Email address
  • Billing information (if applicable)
  • Health-related information (e.g., medical history, treatment details)

How We Use Your Information

We use your information to:

  • Schedule and manage appointments
  • Communicate with you about your care
  • Send appointment reminders and follow-ups via SMS and email
  • Process payments (if applicable)
  • Respond to your questions and provide support
  • Comply with legal obligations

SMS Communication Policy

Purpose of SMS Messaging

By providing your phone number via our website, booking system, or any other method, you agree to receive SMS messages from Elixir Clinic. These may include:

  • Appointment scheduling and reminders
  • Post-visit instructions
  • Lab order or result notifications
  • Billing-related updates

Message frequency varies. Message and data rates may apply depending on your carrier. Reply HELP for help. Reply STOP to opt out at any time.

    We do not send marketing or promotional texts.

    Consent & Opt-In

    By providing your phone number, you agree to receive SMS messages related to your care. Message frequency may vary. Message and data rates may apply.

    Opt-Out

    To stop receiving messages, reply “STOP” at any time. You can also email us at support@elixirclinic.org or call 480-508-1220 to opt out.

    Privacy & Security

    SMS messages are not encrypted. Please avoid sharing sensitive medical information via text. We will never sell or share your phone number.

    How We Protect Your Information

    We use secure servers, encryption, and other safeguards to protect your data. However, no internet transmission is 100% secure.

    Sharing Your Information

    We do not sell or rent your data. We may share it:

    • With your consent
    • With healthcare providers for coordinated care
    • If required by law or to protect public safety

    Cookies & Tracking

    We may use cookies to improve your browsing experience. You can control cookie preferences through your browser settings.

    Your Rights

    You have the right to:

    • Request access to your data
    • Ask for corrections to inaccurate info
    • Request deletion of your data (as legally permitted)
    • Opt out of marketing communications

    Contact us at support@elixirclinic.org to exercise these rights.

    Changes to This Policy

    We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

    Contact Us

    If you have questions, reach out to us:

    📧 support@elixirclinic.org

    📞 480-508-1220